Terms and Conditions

By paying the agreed fee to Trace Your Ancestry, you are confirming that you have read, understood and agree to all of the following.

All research package bookings can be done in person at the time of the consultation or via email to su@traceyourancestry.co.uk

Payment of the agreed fee and must be paid before research begins.

Payments can be made via cash; cheque or bank transfer and have cleared before research begins.

Any expenses incurred must be paid in full before the results of the research are handed over. All research work and documentation remains the property of Trace Your Ancestry until payment is received in full.

If you want to cancel your research agreement, you must first notify us of your decision in writing. We will invoice you at a rate of £20 per hour (not exceeding the package price ordered) for work already carried out prior to cancellation.

On rare occasions, it is not possible to trace a surname line back as far as agreed. Should this be the case with your order, you will be contacted by e-mail and offered the choice of either having another line researched, or paying a reduced charge.

Personal Data

In order to receive information or services from Trace Your Ancestry, you will be asked to submit personal information about yourself (e.g. name, address, email address).

Personal details such as date of birth and family information will also need to be provided by you in order for genealogy research to take place.

We will only use personal information for research, record keeping and accounting purposes.

No information will be shared with third parties or passed on to any other parties unless this is at your written request (e.g. sending a research report to a relative on your behalf).

Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998.

Correspondence will only be conducted with our client unless we receive written permission from you of another contact.

You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected. Please address any such request to the contact details shown on this website/Facebook page.

With our Family Tree research, we disclose all the information that we find on each relative. Please notify us of any concerns you may have before we start your research.

We do not engage in bulk email or newsletter type marketing activities. All emails you received from us will be in direct relation to your enquiry or research currently being undertaken.

Please note that whilst we make every effort to be as accurate as possible in our research, many historical records are handwritten containing variations in spellings, and mistakes can also be found in transcribed information. As such, research projects may contain the occasional inaccuracy.

We will not be held responsible for errors resulting from information supplied by you. If you subsequently discover you have supplied incorrect information, please notify us immediately to make the changes required. This may incur an additional fee depending on what stage we have reached in your order.